Thank you for choosing Elara Chain Jewelry LLC.
We are committed to providing our customers with high-quality jewelry and an excellent shopping experience. As jewelry is an item intended for personal use, we have established the following refund and return policy to ensure product quality and hygiene standards.
1. Final Sale Policy
All products from Elara Chain Jewelry LLC are sold on a “Final Sale” basis.
Except for the special circumstances listed below, we do not accept:
Returns
Exchanges
Refunds
Please verify the product style, size, color, and other details before making a purchase.
2. Situations Eligible for Refund or Exchange
We may offer a refund or exchange only in the following cases:
✅ The product has a manufacturing defect;
✅ The product was damaged during shipping;
✅ The product received significantly differs from the order.
The following situations are not considered quality issues:
Change of personal preference;
Incorrect size selection;
Color or style differs from expectations;
Normal wear and tear from use;
Damage caused by improper care.
3. Process for Defective Product Claims
If you receive a defective product, please contact us within 7 days of receipt.
When submitting a claim, please provide:
Order number;
Purchaser’s name;
Description of the issue;
Clear photos or videos of the product.
Our team will review the information upon receipt and provide a solution based on the specific circumstances.
4. Refund Processing
If your refund request meets the requirements of this policy:
The refund will be issued to the original payment method used for the purchase;
Refund processing times may vary depending on the bank or payment provider;
We will send a refund confirmation notice once eligibility is verified.
5. Exchange Policy
We do not offer general exchange services, except in cases of confirmed product defects or incorrect items being shipped.
To address a defective product, please contact our customer service team first; do not return the item without prior approval.
6. Requirements for Returning Items
If a return is approved:
The product must remain unused;
The product must include its original packaging and accessories;
The customer must return the item using the method specified by customer service.
Items that do not meet return requirements may not be eligible for processing. 7. Non-Refundable Situations
Refunds will not be provided in the following cases:
Claims regarding quality issues are not submitted within 7 days;
The product has been used or damaged due to misuse;
Order information cannot be provided;
Dissatisfaction due to personal reasons;
Items returned without authorization.
8. Contact Us
If you have any questions regarding our refund and return policy, please contact us:
Company Name:
Elara Chain Jewelry LLC
Customer Service Email:
Address: 12402 SHADOWPOINT DR, HOUSTON, TX 77082
We appreciate your understanding and support, and we remain committed to providing you with an excellent jewelry shopping experience.